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Working with cases

A case is a patient: name, species, breed, and one or more radiographs with the overlays, measurements, and templates you’ve added to them.

Creating a case

• From the gallery, click New Case and choose an image — from this computer, or straight off your PACS or X-ray equipment. No images yet? Start without imaging, at the foot of the same dialog, makes the case with nothing in it.
• Name the case, and fill in patient details (name, owner, species, breed, age, weight). Most fields are optional, but the more complete the record, the more useful the case is for referral and your own future reference.

Can I make a case without an X-ray?

Yes. Click New Case, then Start without imaging at the foot of the dialog. The case is made with nothing in it, called Case followed by the date, and opens on its Record, ready for the history. Add the films when you have them, on its Imaging tab.

Two other things make a case without an X-ray. A clinical video on its own makes one, from New Case or dropped on the gallery. And a referral letter emailed to your practice on its own makes one when you open it from Incoming: the letter goes in the case’s Attachments and the email’s message in its History — see Can referring vets email X-rays to us?.

Can I drop a file straight onto the gallery?

Yes. Drag a radiograph, a zipped study or a clinical video from your computer onto the gallery and the screen says Drop to Create Case — Radiograph will be processed automatically. Let go and a new case is made from what you dropped.

• Everything you drop at once goes into one case. Three views dragged across become three views of the same case, and a ZIP or a disc’s folder is opened in your browser and its films added one by one. A case holds up to 12 views; anything over that is skipped and the app says so.
• One animal per drop. If the DICOM headers show films from two different patients, nothing is imported and the app tells you why.
• A video can start a case too. Dropped with films, it goes into the case they make; dropped on its own, it starts a new case — even if you had another case open earlier. Videos are added one at a time — drop two and only the first is taken.
• The new case is named after the patient name in the DICOM header. Without one it takes the ZIP’s or the folder’s name, then the file’s name, and failing all of those it is called Case followed by the date.

The New Case dialog does the same job through a file picker: Drop imaging here, or browse files.

What file types can I import?

X-rays as JPEG, PNG or DICOM, a whole study as a ZIP, and a clinical video as MP4, MOV, M4V or WebM. DICOM and ZIP files are read by the app itself — there is no need to export a JPEG first. See also Frequently asked questions.

Adding radiographs

• Drag-and-drop an image directly into the case, paste one, or use the upload button. An empty case shows a drop zone reading Click or drag radiograph here.
• DICOM, JPEG and PNG all work, and DICOM files are read by the app itself — there is no need to export a JPEG first. A whole study can be dropped in as a ZIP. Most compressed studies work too — JPEG, JPEG Lossless, JPEG-LS, JPEG 2000 and RLE; a few rarer encodings do not, the app says so, and exporting the film as PNG gets round it.
• A clinical video can go in a case too, alongside the films.
• Each radiograph becomes its own view that can be displayed side-by-side with others in the case.

What a case card shows

What do the details on a case card mean?

Each card carries the first film as its picture, the case name, and one line underneath:

• A paw-print line — the patient’s name, then the owner’s surname, separated by a dot. The patient’s name is left off when it only repeats the case name, which is what an ordinary DICOM import produces.
• A date — the date the film was taken. A case with no study date shows when it was last edited instead. Rest the pointer on the date to see both.
• Shared by an email address — this case belongs to a colleague who has shared it with you. See Sharing and referrals.
• N other studies — this animal has other cases in your gallery. Click it to see them in order; see Patients below.
• Active Case — the case that is open in the planner right now.
• A small count on the paperclip button is the number of attached documents; a count on the send button is how many shares are live right now — colleagues, open referral links and specialist opinions together. A link counts once, however many people hold it.

Along the bottom of your own case are five buttons: Clinical information, Attachments, Duplicate case, Send this case — to a colleague, or for a specialist opinion, and Delete Case. A colleague’s case offers four: Clinical information, Attachments, Make my own copy and Take off my gallery (an eye-off icon where the trash button would be), which tidies your gallery without deleting anything — see Can I delete or hide a case someone shared with me? below. On a case in your practice, its owner and managers get the trash button instead.

On a phone or tablet the buttons are replaced by one Case actions button (three dots). Tap it, or press and hold the card, for the same actions as a labelled list: Rename case, Clinical information, Attachments, Move to folder, Duplicate case, Send to a colleague — free, the specialist-opinion row (greyed, as Specialist opinion — opening shortly, until opinions open) and Delete case — or Take off my gallery on a practice case that is not yours to delete, and Put back on my gallery on one you have taken off. A colleague’s case lists Clinical information, Attachments, Move to folder, Make my own copy and Take off my gallery — or Put back on my gallery once you have taken it off, and Delete case for the practice’s owner or a manager.

Can I see the gallery as a list instead of cards?

Yes. The Grid / List toggle sits beside the sort button (on a phone, a tablet or any window narrower than a laptop screen it is under Filters & order, as View). Grid shows cards with a large picture; List shows one row per case — name, patient and date in columns — so at least twice as many fit on the screen. Both layouts offer the same actions, the same order and the same drag-and-drop. The choice is remembered on that computer for your account, so a colleague who signs in there keeps their own; it does not follow you to another computer.

Organising the gallery

The locations in the sidebar

• Home — every case you have not filed in a folder, your own and those colleagues have shared with you. Click a folder to see what is filed in it. A case you have taken off your gallery is not here; it is listed under Shared.
• Recent — cases modified in the last seven days, whichever folder they are in.
• Shared — cases with sharing on them, in both directions: your own cases that either name a colleague or carry a referral link you haven’t revoked, and cases a colleague has named you on. A case shared with you by name sits in your gallery and opens like any other, and it is listed here wherever you have filed it — even once you have taken it off your gallery. A referral link is different: it opens the case in its own read-only viewer and is never added to your gallery. See Sharing and referrals.
• Patients — the animals behind your cases, each with its studies in order. See Patients below.
• Incoming — studies your X-ray equipment has sent to your Librevet address, and films emailed to your practice’s films address, which are not cases until you open one. See Getting radiographs in from your equipment.
• Specialist opinions — the specialists you can send a case to for a paid opinion. See Specialist opinions. A listed specialist also has Specialist work just under it.
• Trash — everything you have deleted in the last 30 days. See Deleting and the trash below.

Folders

How do I create a folder?

Click New Folder in the sidebar. A folder called New Folder appears with its name selected — type the name you want and press Enter. Escape keeps the name New Folder.

Folders sit side by side in the sidebar; a folder cannot go inside another folder. They are personal to your account and follow you between computers. A case a colleague has shared with you can go in your folders too; see Can I move a case someone shared with me into a folder? below.

How do I rename or delete a folder?

Rest the pointer on a folder and two icons appear: a pencil to Rename it and a trash icon to Delete it. (On a phone, both are always shown.)

Deleting a folder asks first: Delete Folder — Cases will be moved to Home. Are you sure you want to delete this folder? Cases inside this folder will be moved to Home. No cases, radiographs, measurements, attachments, or referrals will be deleted. Confirm with Delete Folder. The cases are not touched; they are only unfiled.

How do I move a case into a folder?

Four ways, all ending in the same place:

• Drag the card onto the folder in the sidebar. Drag it onto Home to unfile it. (The sidebar is on screen on a wide window; on a phone use the next two routes.)
• Tick the case and click Move to folder on the bar that appears. Ticking several cases moves them all at once — see Selecting several cases below.
• On a phone, press and hold the card, or tap Case actions, then Move to folder.
• Dragging one ticked card carries every ticked card with it; the picture under the pointer shows how many.

The Move Case dialog (Move Cases for several) says Choose where to file the case and lists Home and every folder; a tick marks where the case already is. A move of several cases reports N cases moved to the folder, with Undo.

A case a colleague shared with you moves the same four ways — see the next question.

Can I move a case someone shared with me into a folder?

Yes — into any of your own folders, in any of the four ways above, and back onto Home the same way. Where you file it is yours alone: it is kept with your account rather than on the case, so it follows you between computers, and nothing changes in your colleague’s gallery or their folders. It stays listed under Shared wherever you file it. To get it off your gallery altogether, see Can I delete or hide a case someone shared with me? below.

Sorting

How do I sort my cases?

The sort button in the gallery header opens a menu headed Show cases in:

• My order (drag to arrange) — the arrangement you have dragged the cards into
• Case name (A–Z) / Case name (Z–A)
• Patient (A–Z) / Patient (Z–A) — a case with no patient name sorts to the bottom either way
• Date modified (newest first) / Date modified (oldest first) — when somebody last touched the case
• Date taken (newest first) / Date taken (oldest first) — when the X-ray was shot

On a phone, a tablet or any narrower window the same list is the Order menu under Filters & order. The choice is remembered on that computer, and it never changes anything stored on the case — switch back to My order and your own arrangement is still there.

How do I put cases in my own order?

Choose My order and drag cards past each other; the grid rearranges as you go and keeps the arrangement when you let go. The same works in the list layout, and each folder keeps its own arrangement.

Dragging into place only works while the gallery is showing your own arrangement. Under a sort, a search, a date range, or a location other than Home, a dropped card goes back where it was, and a message says why — for example Cards can’t be dragged into place under the Patient A–Z sort — with a button that puts it right (Switch to My order, Clear search, Clear dates, Go to Home, or Show my order when more than one is in the way). While a sort is on, a line above the cards reads Sorted by that sort — choose My order under Sort to drag cases into place again.

Searching and the date range

How do I search my cases?

Type in the search box. It matches the case name, the patient’s name and ID, the owner’s full name, species (typing dog finds canine patients, cat finds feline ones), breed, tags, and the study date — type 2026-03 for March’s films, or 2026 for the year’s.

Search looks in the location you are standing in. On Home it searches the cases at the top level; inside a folder it searches that folder; under Recent it searches the last week across every folder. To find an animal wherever its cases are filed, search under Patients, which is not divided by folder.

The search box also works in the trash, matching a deleted case the same way and a loose view, document or video by its name and the case it came from.

How do I show only cases from a certain period?

The two date fields in the header — Show cases modified from and Show cases modified up to — keep a case when it was last modified between those two days, both days included. Leave either end empty to leave it open. Click a field to open its calendar; the × beside the fields clears both. On a phone, a tablet or any narrower window the fields are From and To under Filters & order, with a Clear dates button.

The range is about when a case was last edited, not when the film was taken — to find films by study date, type the date into the search box instead. The range does not apply in the trash, where the only date that matters is how long something has left.

Selecting several cases

How do I select several cases at once?

• Tick the box that appears at the top-left of a card when you rest the pointer on it (on a phone the boxes are always shown).
• Cmd-click (Mac) or Ctrl-click (Windows) anywhere on a card to add it to the selection.
• Shift-click a card to select everything from the last card you ticked down to it, in the order the gallery is showing them. The gallery reminds you — Shift-click a card for a range — after the first tick.

A bar appears at the bottom of the screen: N cases selected, Select all (with the count), Clear, Move to folder (when you have a folder to file into), and Move to trash — or Take off my gallery when none of the ticked cases is yours to delete: a colleague’s case, or a practice case that is not yours. Dropping the selection onto a folder or onto Trash in the sidebar does the same as the buttons.

A colleague’s case can be ticked along with your own. Move to folder files it in your gallery only, and the trash never deletes it — it is taken off your gallery instead (see Can I delete or hide a case someone shared with me? below) — unless you are the owner or a manager of the practice it belongs to, when the trash asks first and deletes it as it would one of yours. If you search or filter while cases are ticked, the selection shrinks to what is still on screen, so the count on the bar is always the number that will move.

Editing case details

How do I rename a case?

• In the gallery, rest the pointer on the case name and click the pencil (Edit Case Name). Type the new name; Enter or clicking away saves it, Escape cancels. On a phone, use Rename case from the card’s actions.
• Inside the case, click the case name to rename it. Clear it and leave the box empty, and the name it had comes back.
• Straight after duplicating or copying a case, the message Name it? offers a field for the new case’s name — see Duplicating a case below.

Where do I record the patient’s details?

Click Clinical information on the card (the ⓘ button), or, once the case is open, press Record in the top bar — the clipboard, straight after Imaging. The record takes the place of the films and the tools, and the films stay exactly where they were underneath: press Imaging and they are back. On a phone, a tablet or a narrow window, Record is a row of the More (⋯) menu instead. The record is laid out like the record in a practice system.

Down the left is the patient: name, species, breed, sex, age, weight and body condition, then its other medical conditions and its allergies — two lines that turn amber once they say something, so a warning is in view on every screen of the case — any handling note, and then the species, breed, sex, age, owner, patient ID, microchip and whether it will tolerate strict rest. Every line is typed into where it stands: click one — even one that says Not recorded — and type. With a referral letter or a history to read, Draft from history can fill the empty ones for you (see Can AI draft the clinical history from a referral letter? below). Under that, This visit holds the date, the attending vet, who referred the animal and the tags, and below it is the list of the animal’s other visits — press one to open its record.

The record itself reads in the usual order, and the whole of it fits one screen: History, which is one large box for the story so far — what has been done and how it went, what the animal is on now, how it started — typed or pasted; Examination (the vital signs in one line — weight, body condition, temperature, heart rate, respiratory rate, mucous membranes, capillary refill and pain); Assessment (what you found, and the diagnosis); and Plan (what you are planning to do). Why the animal is here is the case’s name, in the top bar.

The record is the same whatever the case’s speciality: no discipline adds questions of its own. Answers given to the discipline questions an older case was asked are kept, and print in the report.

Where do I record allergies and other medical conditions?

In the patient’s side bar, straight under its name: Conditions and Allergies. Click the line — it says Not recorded until somebody writes in it — and type. Once a line says something it turns amber, and it stays in view on every screen of the case. “None known” is worth writing: it rests as ordinary words, and tells the next reader the question was asked. Strict rest — whether the animal will tolerate strict rest afterwards — is a line of the same side bar, under the microchip.

How do I get back to the films from the record?

Press Imaging — the pictures, the first button after the case’s name. An open case has four screens, and each is a button in the top bar, straight after the case’s name:

• Imaging (the pictures) — the films, and your plan on them. A case opens here.
• Record (the clipboard) — the visit record: history, examination, assessment and plan.
• Attachments (the paperclip, with a count of what is on the case) — the letters, bloods and clips.
• Logging (the clock) — earlier versions of the plan, and who changed what, and when.

A case that has been sent for a specialist opinion has a fifth, beside Record: Specialist report (the stethoscope) — where the opinion has got to, and the report on the case.

The one you are on is lit. Press another to go straight across; press Imaging and the films return exactly as you left them, zoom and all. While any screen but Imaging is open, the side bar shows the patient instead of the planning tools.

On a phone, a tablet or a narrow window they are rows of the More (⋯) menu instead, under the same names — and so they are on a desktop whenever the top bar runs out of room for them beside the case’s name, which happens sooner with the text size turned up. First the buttons draw a little closer together; only then do they move into More. The arrow at the top left is a different thing: it leaves the case and goes back to the gallery.

How do I close a case and get back to the gallery?

Click the arrow at the top left of the screen, beside the Librevet logo, marked Gallery. If the side bar is folded away, click the logo to open it first; on a phone or tablet the arrow is at the left of the top bar. There is nothing to save before you go: the plan saves as you work on it.

A film has no close button. The bin at the right-hand end of each film’s bar is Remove this view from the case, and it asks before it removes anything. To take a film off the screen and keep it in the case, use Hide this view, beside it.

Which species can I record?

Any. The Species list — in the side bar of Clinical information, and in Patients → Edit details — has Canine and Feline at the top, then, under a divider, Avian, Bovine, Camelid, Caprine, Equine, Ferret, Guinea pig, Ovine, Porcine, Rabbit, Reptile and Rodent. Other, at the bottom, opens a box to type any species that is not listed. A case that arrives from an X-ray machine or your practice system with the species in its own words — Horse, Cattle — is shown on the matching line, and the gallery’s search finds it by either word. The planning tools, implant templates and reference figures are written for dogs and cats; on another species the measurements still measure, but check any normal range against your own reference.

Can I pick the breed from a list?

Yes — and you can still type anything. Breed, in the side bar of Clinical information and in Patients → Edit details, is a search, and works the same way as Owner. Click it: the breed already there is highlighted, so you can start typing straight away, and the breeds of the species recorded that match appear underneath — ret finds the retrievers. Click one, or use the arrow keys and Enter. For a cross, or a breed that is not listed, type it and press Enter. Until you pick a breed or press Enter, the breed on the case is left as it was: click anywhere else, or press Escape, and it comes back. An empty box keeps what you type without needing Enter.

Dogs, cats, horses and rabbits have lists; for any other species it is a plain box. With no species recorded, dogs and cats are searched together, and picking a breed fills in the species for you. Picking from the list is what keeps one breed spelled one way across your cases, so the gallery’s search finds them all.

Can I find an owner I have already entered?

Yes — Owner is a search. Click it: the name already there is highlighted, not cleared, so you can start typing straight away. The owners on your other cases that match appear underneath, each with their animals’ names so that two people with the same name can be told apart. Click one, or use the arrow keys and Enter. Picking one writes the name exactly as it was spelled before, which is what the gallery’s search and Patients match on.

For somebody who is not on the list, type their name and press Enter. Until you pick someone or press Enter, the owner on the case is left exactly as it was: click anywhere else, or press Escape, and it comes back. So a stray key cannot lose an owner by accident. To take the owner off a case altogether, click it, press Backspace, then Enter. To correct a spelling rather than search, click a second time to put the cursor inside the name, and type as usual. A box with no owner yet takes what you type without needing Enter.

It is a copy rather than a link: correcting an owner’s name on one case does not change the others — to correct it across all of an animal’s studies, use Patients → Edit details, where the owner box works the same way.

What is the patient ID?

The animal’s number in your practice’s own system — some practices call it a chart number, a patient number or an animal code. It is the Patient ID your X-ray machine puts on every film, so a case imported from the machine usually arrives with it filled in. Type or correct it on the Patient ID line of the side bar in Clinical information. It matters because it is the first thing a new study is matched on: two studies from your practice with the same patient ID are filed under the same animal in Patients. It is never sent on an anonymised referral link.

Does the temperature go in Celsius or Fahrenheit?

Either. Type the figure into Temperature and the record works out which it is — no animal is warmer than 50 °C or cooler than 50 °F, so 38.6 is read as Celsius and 101.5 as Fahrenheit — and shows the unit beside the figure as soon as you have typed it. Heart rate and respiratory rate are counts per minute. Pain is scored 0 (none) to 4 (severe), and body condition 1 (thin) to 9 (obese). A reading you did not take is simply left blank; nothing is filled in for you.

Where do I write my own report and plan?

On the record, under Assessment and Plan. A case that has been sent for a specialist opinion also has a Specialist report: open the case and press the stethoscope in the top bar, beside Record — on a phone, a tablet or a narrow window it is in the More (⋯) menu — and press Imaging to go back to the films. It is not there on a case that has never been sent, though a case that already has something written on it keeps it. The record is what came in with the animal; the report is what is written about it, and it is laid out the way a report back to a referring vet is read, the answer first: Diagnosis and Prognosis, then Findings, Plan, Aftercare and Follow-up.

The case’s Speciality, at the top of the side bar, decides which discipline’s section the report adds straight after the plan — Implant and size for orthopaedic surgery, Drugs and doses for dermatology or internal medicine, What to image next for diagnostic imaging, and so on. Anything already written stays on screen if you change it.

The record is read back down the left while you write — the presenting problem, the history, the examination and the referring vet’s own diagnosis and plan, exactly as written, with other conditions and allergies in amber — and Open takes you to it to change anything. On a phone it is folded above the boxes as The record, in short.

It saves as you type; there is no Save button. The first time you write something it is signed with your name in Written by, which you can change. Download as PDF builds the Surgical Plan Report with your report printed straight after the clinical summary, ahead of the measurements and the films. A colleague you share the case with, or the reader of a referral link, sees the report under Clinical record, headed Specialist report; your name is left off an anonymised link.

How do I set the case’s speciality?

With Speciality, at the top of the side bar beside the Librevet name, on the case’s Record — and on its Specialist report, once it has one. On a phone it sits beside the Patient heading. Press it and the list slides open: Not chosen, then every discipline. It says Speciality until one is chosen, and after that a short name, such as Ortho, Neuro or Cardiology.

The report adds that discipline’s own section after the plan.

Can I set a default speciality, so every new case starts as mine?

Yes. The same Speciality chevron sits beside the Librevet name at the top of the gallery — on a phone, at the top of the menu behind the ☰ button. Choose your discipline there once and every case you make from then on starts as it, with that discipline’s section on the specialist report. Any one case can still be given a different speciality on its own record, and Not chosen in the gallery’s list turns the default off again.

The default is yours, on the computer you set it on: another vet signing in at the same computer has their own, and it is not copied to your other computers.

What is the Specialist report on a case?

The case’s own report: the page behind the stethoscope in the top bar, beside Record, written by the vet who takes the case on. It is there once the case has been sent for a specialist opinion — from the moment it is paid for until the answer is back — and stays on a case that already has something written on it. On any other case there is no stethoscope. The question above says what goes in it and how it is written.

It is not where a paid specialist opinion is written: a listed specialist answering one writes it on Specialist work and sends it from there. It is where you are told about one. While a case of yours is out with a specialist the stethoscope wears a number, and a line under the page’s heading says where things have got to — sent, being read, back. See the request opens it while you wait, and Read the opinion once it is back; Send this case lists it as well. See Specialist opinions.

Where is the Save button on Clinical information?

There is none. What you type is saved as you type it, the same way a measurement on a film is — the save indicator in the top bar shows it going. Leaving the record, closing the tab or pressing Escape loses nothing.

Where do I change the date of a visit?

The date of a visit is the date its films were taken, read from the films themselves. When the films carry no date — photographs, or pictures saved as JPEG or PNG — click the Date line under This visit, in the side bar of Clinical information, and set it there. When the films do carry a date, that line shows it and cannot be typed over.

The animal’s own details — name, owner, species, breed, date of birth, patient ID and microchip — can also be corrected across every study at once from Patients (see below). Attachments — pre-op notes, lab results, reference images — go on the case’s Attachments screen: the paperclip in the top bar of an open case, or the paperclip on the card.

Can AI draft the clinical history from a referral letter?

Yes. On the case’s Record, press Draft from history in the top bar (on a phone it is a row of the More (⋯) menu). It reads what is written under Presenting problem and History, and the documents on the case’s Attachments — a referral letter, bloods, or a history printed to PDF from your practice software, scanned pages and Word documents included — and drafts a summary of the history that bears on this case — added to the History box, below whatever it already says — and anything that changes anaesthetic or surgical risk, whatever it relates to. On a case whose speciality is a surgical one, it drafts the Plan as well.

It also reads off who the animal is, for the patient’s side bar: its name, species, breed, sex, age or date of birth, owner, patient ID, microchip, other medical conditions, allergies, whether it will tolerate strict rest, and who referred it. Under Fill in the side bar it lists what it found for each line that is still empty, each with its own tick. A line that already says something is never offered and never changed — to have the draft fill one, empty it first.

Each document has a tick, and only the ticked ones are read, only when you press Draft it: a document is read as it is, names and addresses included. Nothing reaches the case until you tick what to keep and press Use what is ticked, and the draft says which documents it read and which it could not. Each drafted answer is then marked Drafted — check it until you edit it, and each side bar line it filled wears a small sparkle beside it, with Drafted — check it at the head of its block, until you change that line. The button appears once there is something to read.

Duplicating a case

How do I duplicate a case?

Click Duplicate case on the card (the two-squares icon), or choose it from the card’s actions on a phone. The copy appears in the same folder — at the front, under My order — named after the original with (copy) added — then (copy 2), (copy 3) if you duplicate again — and the message Duplicated. Name it? offers a field to give it a better name straight away. Enter, Save or clicking away saves the name you typed; Escape keeps the automatic one.

Duplicate a case to plan the same films a second way — a different implant, a different correction — with the first plan still on the shelf to compare against.

What the copy carries:

• the patient’s details and clinical information
• every radiograph, with everything measured and placed on it
• its videos, with their notes
• the attached documents

Each film, video and document is copied, so the two cases are independent: delete one and the other keeps its pictures. If a film, video or document could not be copied, the app says so — Duplicated, but 2 images still point at the original and will be lost if it is deleted.

While it copies, a bar at the bottom of the screen shows how far it has got and what it is copying — Copying the films., then Copying the video. A copy that finishes in a moment shows no bar, only the Name it? message.

What the copy does not carry:

• sharing — no referral links and no named colleagues; share the copy separately if you want to
• the original’s version history and audit trail — the copy starts its own

A duplicate counts as a new case against a pending account’s allowance (see Usage below).

How long does duplicating a case take?

A few seconds, whatever it holds. The films, documents and videos are copied on our servers, so nothing is downloaded to your computer or sent up again — a case with a large video duplicates as quickly as one without.

If a file cannot be copied there, the app copies it through your own connection instead, and a video then takes as long as your internet needs to upload it. The bar at the bottom of the screen fills as it goes; you can carry on working meanwhile, but keep the app open until Duplicated. Name it? appears.

How do I keep my own copy of a case someone shared with me?

Click Make my own copy on the card, or, with the case open, the copy button on the case’s bar at the top of the screen, where Duplicate case is on a case of your own. A bar at the bottom of the screen shows how far the copy has got, then Your copy is open. Name it? — the app takes you into your copy, so whatever you draw next goes into your own case. The copy is yours: it lands at the top level of Home (a colleague’s folders mean nothing in your gallery), named after the original with (my copy) added, and you can file it, share it, plan on it and delete it like any other case of yours. Your colleague’s original is untouched and stays under Shared.

Patients

How do I see a patient’s earlier X-rays?

Three ways to the same screen:

• Click N other studies on a case card.
• Inside a case, click the paw-print button with the count — This patient’s studies — shown only when the animal has other studies.
• Open Patients in the sidebar and click the animal.

The Patients location lists every animal in your gallery: the name; the owner’s surname, species, breed and age; the patient ID and microchip where recorded; and how many studies it has and the years they span. The gallery’s search box, sort and date range apply to this list too.

Click an animal for its history: every study in the order it was taken, oldest first, with the date, first study on the earliest, and under each later one how long after the first study it was taken — 6 months later — so a recheck reads as a recheck. Open opens the case.

How does the app know two cases are the same animal?

It works it out from the details each case carries, with the strongest evidence first, and the patient’s screen says which rule applied:

• Grouped by microchip — a microchip number outranks everything, because a chip belongs to one animal.
• Grouped by patient ID — the animal’s number in your practice system, within your practice (or your own account). Another practice’s patient 1234 can never be matched to yours.
• Grouped by name, species and date of birth — all three agreeing, when there is no patient ID.
• You confirmed these are one animal — you answered the question yourself.

Placeholders such as ANON or UNKNOWN are treated as nothing recorded, and two different microchips are never merged however well the rest agrees.

Where the evidence is short of proof — two patients with the same name and species but no patient ID or birth date, or different birth dates — the app asks rather than guesses. The count on the Patients row is the number of pairs waiting, and the list opens with them: Bella and Bella — the same animal?, the reason, and two buttons, Different animals and Same animal. Until you answer, each stays a separate patient.

How do I merge or separate patients?

On a patient’s screen:

• Merge duplicate patient files another patient’s studies under this animal. It asks Which patient is Bella the same animal as?, lists the others (search by name, breed, patient ID or microchip), and Same animal joins them. A pair with two different microchips is shown but cannot be joined, with the reason.
• Not this patient, beside a study, pulls that one study back out into a patient of its own. Either action undoes the other, and nothing is deleted by either.
• Edit details (or Add details when nothing is recorded) opens Patient details — patient name, owner, species, breed, date of birth, patient ID and microchip — and saves the correction to every study of that animal. A colleague’s shared study is counted but left alone.

Deleting and the trash

How do I delete a case?

Hover a case card in the gallery and click the trash button, then confirm. Or, with the case open, click the trash icon in the case name box at the top of the screen, just before the report button (on a phone it is Delete case among the case’s rows in the ⋯ menu). Either way the case goes to the Trash and stays there for 30 days, where you can restore it. After that it is removed for good, along with its radiographs, measurements and attachments. Deleting from inside the case takes you back to the gallery, and the message there offers Undo.

The Delete Case dialog says what will happen: This case goes to the trash. Its radiographs, measurements and attachments are kept, and you can restore the whole case from the trash for the next 30 days. After that it is deleted for good. Confirm with Move to trash. Ticking several of your cases and choosing Move to trash, or dropping them onto Trash in the sidebar, opens the same dialog for all of them; afterwards N cases moved to the trash offers Undo.

If the case is shared with a named colleague, the dialog names them — jo@example.com loses access the moment this case goes to the trash. Restoring it does not share it again — you would have to add them back. — and asks for a tick, Yes — end their access too, before Move to trash will work.

Deleting a case of your own ends its sharing immediately, and restoring does not bring it back. Every referral link stops working the moment the case is trashed, and every colleague you had named on it loses access. Restore the case and you get the case — not the links, and not the colleagues: each is listed under People with access on the Send page as Expired. Send a fresh link, or add a colleague’s address again, if you still want somebody to see it. A specialist or a supplier you sent it to is the exception: they cannot open the case while it is in the trash, and restoring it lets them carry on. A colleague’s case deleted by the practice’s owner or a manager is different again — see Can the practice owner or a manager delete a colleague’s case? below.

Individual views and attached documents ride the same 30-day trash, so removing one film from a case is recoverable on the same terms.

Can I delete or hide a case someone shared with me?

You cannot delete it — it belongs to whoever shared it, and only they can. (The one exception is a case in your own practice when you are its owner or a manager — see Can the practice owner or a manager delete a colleague’s case? below.) You can hide it, though, by taking it off your own gallery, so it no longer clutters Home, Recent or your folders. On its card the trash button is replaced by Take off my gallery (an eye-off icon), and so is Delete case in its actions on a phone or tablet. The case goes straight away — there is nothing to confirm, because nothing is lost — and the message Taken off your gallery. It is still under Shared. offers Undo. Ticking several shared cases and choosing Take off my gallery, or dropping them on Trash in the sidebar, does the same for all of them. If some of the ticked cases are your own, they get the usual dialog, and only the shared ones come off your gallery straight away.

Nothing is deleted and nobody else is affected. You keep your access, the case itself is untouched, and nothing changes on anybody else’s screen. It waits under Shared → Shared with me, where it still opens, and the same button — now Put back on my gallery — brings it back. This, like where you have filed it, is kept with your account, so it is the same on every computer you sign in on.

To keep it on your gallery but out of the way, move it into one of your folders instead, in any of the ways you file your own cases. To have a copy that is yours to change and delete, use Make my own copy.

What does “Take off my gallery” mean?

It takes a case off your gallery and nobody else’s. Nothing is deleted, nobody loses access, and Put back on my gallery brings it back whenever you like. It stands in place of the trash on two kinds of case that are not yours to delete.

On a case a colleague shared with you, it happens straight away, with Undo, and the case waits under Shared → Shared with me — see the question above.

On a practice case, it asks first. In a practice, a case belongs to the practice rather than to whoever imported the films. If you are a member of the practice but not its owner or manager, the trash button on a practice case is replaced by Take off my gallery (an eye-off icon). The dialog says: This takes the case off your gallery. It stays with your practice and your colleagues keep it exactly as it is. You can find it again under Shared, and put it back whenever you like. Deleting a practice case for good is the practice owner’s or manager’s to do.

The case then appears under Shared → Shared by me with a Put back on my gallery button in place of the trash (on a phone or tablet, Put back on my gallery is in the case’s actions). Nothing is destroyed, nothing is unshared, and no colleague’s screen changes.

The practice owner or a manager keeps the trash button, on every case in the practice — a colleague’s included (see the next question). Their dialog warns that the case belongs to the practice and that the trash takes it off every colleague’s gallery too, and offers Take off my gallery beside Move to trash, for tidying their own gallery without touching anyone else’s.

Can the practice owner or a manager delete a colleague’s case?

Yes. In a practice a case belongs to the practice, so its owner and its managers can delete any case in it, including one a colleague imported — which that colleague, if they are a plain member, cannot delete themselves. The colleague’s card has the trash button, and so does the case’s own title box when you open it. The Delete Case dialog says It belongs to your practice, and the trash takes it off your colleagues’ galleries too — only an owner or manager can put it back. In the gallery it also offers Take off my gallery, which hides the case from you alone.

The case leaves every colleague’s gallery, the gallery of the colleague who imported it included. It waits 30 days in the trash of the practice’s owner and of every manager, and any of them can restore it. If the colleague had shared it with anyone by email, the dialog names them: they cannot open it while it is in the trash, and they get it back if it is restored. That is the difference from deleting a case of your own, which ends its sharing for good. Restoring a colleague’s case gives it back to everyone, exactly as the colleague left it. Delete for good, or Empty trash, destroys it as it would one of your own.

How do I delete a single X-ray, video or document?

• A view — click Remove this view on the film’s toolbar. The dialog Remove this view? says This will remove the image and all objects on this view; confirm with Remove. The view waits in the trash for 30 days, with its measurements, and the rest of the case is untouched.
• A video — click the bin on the video’s own view, Remove this view from the case, and confirm with Remove; or click the trash icon beside the clip on the case’s Attachments screen and confirm with Delete. Either way it waits 30 days in the trash, where you can put it back.
• A document — on the Attachments screen, click the trash icon beside the file. The same question and the same 30 days.

How do I get a case back that I deleted?

Open Trash in the sidebar (the count beside it is everything in there — cases, views, documents and videos together). Each row shows the picture, the name, and the days it has left — 12 days left, or Deleted for good today on the last day. Click Restore.

A restored case comes back whole — its radiographs, its measurements, its attachments and every earlier version of the plan — into the folder it was in. A restored view, document or video goes back onto the case it came off, at the position it held; if that case has itself been deleted, the row says its case is not in the gallery and Restore is greyed out until the case is restored first.

Deleted cases cannot be opened from the trash, and they cannot be dragged or filed — restore first.

Chips on a deleted case’s row say what else it was carrying: the number of documents (which come back with it), the colleagues and referral links it had (which do not — see above), and whether a specialist is waiting on it.

How long does the trash keep things?

30 days, the same for a case, a view, a document and a video. Rows with a week or less left are marked in amber. After 30 days the item is deleted for good — the app clears expired items when you open the gallery, and our servers clear them on a schedule whether or not you sign in.

How do I delete something for good, or empty the trash?

Each trash row has Delete for good. The confirmation is the one place the app says This cannot be undone, because there it is true: for a case, “Case name” and everything in it — every radiograph, every measurement, every attachment and every earlier version of the plan — will be destroyed now, rather than waiting out the rest of its time in the trash. A single view, video or document has its own version of the dialog, naming what goes; the rest of the case is untouched. Choose Keep it in the trash or Delete for good.

Empty trash, at the top of the screen, destroys everything in the trash at once. Its confirmation, Empty the trash, counts what is about to go — All 3 cases and the one loose view in the trash will be destroyed now — every radiograph, measurement and attachment with them. Read the number before pressing Empty trash.

Why has the Empty trash button disappeared?

Because something is typed in the search box and it is hiding part of the trash. Empty trash empties the whole trash, not just the rows on screen, so while a search is narrowing the list the button is replaced by Clear the search to empty the trash. Clear the search box and the button comes back.

Usage

How much storage have I used?

Open the account menu → Your plan: Storage, at the top, shows how much you are using against your plan. In a practice it is the whole practice’s use, and only the owner and managers see it — on Your plan and under Your practice → Storage. Free includes 1 GB, Pro 500 GB and Ultra 1 TB. It is measured once a day.

Separately, an amber Usage meter — for example 2 / 3 — appears only while an account is awaiting verification. Until it is verified, an account can hold three cases of its own; the demonstration cases every account starts with are not counted, and neither are cases colleagues have shared with you. New Case, a PACS or Incoming import, Duplicate case and Make my own copy all count against the same three, and past it each says Plan limit reached for pending accounts. Complete verification for unlimited cases. The meter disappears once the account is verified.

How will I know when my storage is nearly full?

At 80% a notice appears across the top of your cases, and an email tells you — then again once it is full. In a practice, only the owner and managers are told. You can hide the notice with its ×; it comes back if storage fills up further.

What happens when my storage is full?

Nothing stops: plans and films always save. On Pro or Ultra, new films are then kept without their original DICOM file; everything kept before stays. On Free, which keeps no originals, nothing changes at all.

How do I get more storage?

On Free, choose Pro under Your plan — it includes 500 GB. A practice that pays for its plan by card can add extra storage 500 GB at a time: open Your plan and press Add 500 GB under Storage. It is billed monthly on top of the plan, and Remove 500 GB takes a block off again. Extra storage ends when the plan does. If Librevet looks after your practice’s plan, write to support@librevet.com instead.

Incoming studies that are not radiographs

A CT study can arrive under Incoming if your equipment sends one, but this app plans on radiographs and cannot open it. Its row shows the slice count and Open this one in Librevet Ortho 3D where the Open as a case button would otherwise be; Discard is the only action offered. See Getting radiographs in from your equipment.

What’s stored where

• Case records and their overlays sync to your account in the cloud automatically.
• Radiograph images are stored separately in cloud storage. They take a moment to load on first open in a session, then stay cached for instant re-open.
• Recently-opened cases stay in memory while the app is open — there’s no penalty to switching back and forth between cases in a planning session.
• Your folders, the gallery’s sort order and grid/list layout all follow your account to every computer you sign in on, and each account on a shared computer keeps its own.