Troubleshooting

”Calibration required” appears when I try to place a template or measure

The radiograph hasn’t been calibrated. Click Calibrate in the sidebar and set the scale first. See Calibrating radiographs.

A template’s overlay is the wrong size

Check the calibration before suspecting the template. A misplaced calibration marker, or a marker on a different plane than the bone, will throw every subsequent measurement and overlay off. Re-calibrate and the template should snap to correct size.

Auto-calibration picks the wrong object

Click closer to the calibration marker. The app re-runs detection in a window around your click. If that still fails, use the manual circle tool to fit the circle by hand.

Auto-detection results look wrong (calibration, side marker, TPLO trace)

These features are starting points, not authorities. Always verify visually before committing to the result. Auto-detection can be wrong, especially on lower-quality radiographs.

Templates take a moment to load on first session

The mount-time prefetch warms the template cache in the background after the app loads. If you swap or place a template within the first few seconds of opening the app, the first one may take an extra moment. Subsequent placements are instant.

A case won’t open / radiograph stuck loading

Check your internet connection — cases and radiographs are stored in cloud storage and need to fetch on first open. Recently-opened cases stay cached in memory for the session and reopen instantly.

I can’t see cases that were shared with me

Make sure the Shared filter in the sidebar is selected. The Shared tier shows cases that have at least one active referral link — both ones you’ve shared and ones shared with you.

Slow performance / laggy canvas

Try closing extra browser tabs, especially other heavy apps. The X-ray viewer keeps decoded radiograph images in memory, and large radiographs can use significant RAM. If problems persist, report it via the help icon — include your browser and OS so we can investigate.

A measurement looks correct but my colleague’s same measurement is different

Calibrations are stored per-radiograph. If two people open the same case and one re-calibrates, the new calibration overwrites the old. If you suspect this, re-run calibration yourself before trusting the measurement.